Ajoke Brown Media is committed to providing a transparent, reliable and straightforward shopping experience for customers in Nigeria and internationally.
This policy explains how orders placed through www.ajokebrownmedia.com are processed, shipped, returned, exchanged and refunded. By placing an order through our website, customers acknowledge the terms outlined below.
Shipping & Delivery
Ajoke Brown Media ships physical products within Nigeria and internationally to supported destinations.
Shipping availability, delivery cost and estimated delivery time may vary depending on the product, destination, courier service, package size and other fulfilment requirements.
Where shipping options and charges are available at checkout, customers should review them carefully before completing an order.
Order Processing
Orders are processed after successful payment confirmation.
Processing time may vary depending on the product ordered. Handmade, limited-edition, customized, made-to-order or specially produced items may require additional preparation time before dispatch.
Where applicable, customers will receive confirmation once an order has been processed or dispatched.
Order processing time is separate from delivery or courier transit time.
Delivery Within Nigeria
Ajoke Brown Media delivers to supported locations across Nigeria.
Estimated delivery times depend on the customer’s location, product availability and courier service used.
Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control, including courier delays, public holidays, weather conditions, transportation disruptions or unusually high order volumes.
International Shipping
Ajoke Brown Media offers international shipping to supported destinations.
International delivery times vary according to the destination country, courier service, customs procedures, local delivery network and product being shipped.
International shipments may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, customs duties, import taxes and similar destination charges are the responsibility of the customer.
Customs processing may also affect the final delivery date of an international order.
Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
This includes the recipient’s name, delivery address, city, state or region, postal or ZIP code where applicable, country, telephone number and email address.
Customers should contact Ajoke Brown Media as soon as possible if they discover an error in their delivery information.
Ajoke Brown Media cannot guarantee that delivery details can be amended after an order has entered processing or been dispatched.
Tracking
Tracking information will be provided where tracking is available through the courier or delivery service used for the order.
Tracking availability may vary by destination and delivery method.
Returns
Ajoke Brown Media accepts returns of eligible physical products when a return request is made within 14 days of the customer receiving the order.
The return period begins on the date the customer receives the product. It does not begin on the date the order was placed, paid for or dispatched.
This policy applies to eligible orders delivered within Nigeria and internationally.
To qualify for a return, the product must be unused, in its original condition and, where applicable, returned with its original packaging. The customer must also provide valid proof of purchase or an order confirmation.
A return request must be submitted within the stated 14-day period.
Customers should contact Ajoke Brown Media and receive return instructions before sending an item back.
How to Request a Return
To request a return, contact Ajoke Brown Media through the official Contact Us page on our website.
Please provide your full name, order number, product purchased, reason for the return and, where relevant, photographs showing any damage, defect or incorrect item received.
We will review the request and provide instructions where the product is eligible for return.
Please do not send products back before receiving return instructions.
Damaged, Defective or Incorrect Orders
If an order arrives damaged, defective or different from what was ordered, please contact Ajoke Brown Media as soon as reasonably possible after delivery.
Customers may be asked to provide photographs of the product, packaging, damage or defect to help us review the issue.
After reviewing the claim, Ajoke Brown Media may offer an appropriate resolution, including a replacement, exchange or refund.
Where an eligible return is required because Ajoke Brown Media supplied an incorrect, damaged or defective product, appropriate return instructions will be provided.
Exchanges
Eligible physical products may be exchanged subject to product availability.
Where a requested replacement is unavailable, Ajoke Brown Media may offer another appropriate resolution or a refund where applicable.
Customers must contact us before returning an item for exchange.
Return Shipping Costs
Where an eligible return is required because an item arrived damaged, defective or incorrectly supplied, Ajoke Brown Media will provide instructions regarding the return process.
International customers must contact us before arranging return shipping.
Refunds
Returned products will be inspected after they are received.
Customers will be notified whether their return and refund request has been approved.
Approved refunds will normally be issued through the original payment method where possible.
Once a refund has been approved and processed by Ajoke Brown Media, customers should allow approximately 5–10 business days for the refund to appear in their account.
Actual processing times may vary depending on the customer’s bank, card issuer, payment provider or country.
Ajoke Brown Media cannot control additional processing time required by a bank, card provider or payment processor after a refund has been issued.
Shipping Charges and Refunds
Original shipping or delivery charges may not be refundable where an eligible return is made because the customer changed their mind.
Where a return results from an error by Ajoke Brown Media, or from an eligible damaged, defective or incorrect product, the circumstances will be reviewed and the appropriate refund, replacement or return arrangement communicated to the customer.
Digital Products
Ajoke Brown Media sells digital products including downloadable travel guides, cultural publications, digital resources and other downloadable content.
Due to the nature of digital products, purchases are generally not eligible for return or refund once the digital product has been successfully delivered, accessed or downloaded.
However, customers should contact Ajoke Brown Media if they were incorrectly charged, received the wrong digital product, did not receive a successfully purchased product, received a corrupted or unusable file, or experience a technical issue that prevents access to their purchase.
We will review the issue and provide an appropriate resolution where necessary.
Non-Returnable Products
Certain products may not qualify for return. These may include digital products that have already been accessed or downloaded, personalised products, customised or made-to-order products, products that have been used after delivery, products damaged through misuse after delivery, and products for which a return request is submitted outside the applicable return period.
Any additional return restriction that applies to a particular product will be clearly stated on the relevant product page where appropriate.
Order Cancellations
Customers who wish to cancel an order should contact Ajoke Brown Media as soon as possible.
Where an order has not yet entered processing or been dispatched, we will review the cancellation request.
Cancellation may no longer be possible once an order has been dispatched, entered production, been customised or personalised, or where a digital product has already been delivered or accessed.
Delivery Delays
While Ajoke Brown Media works to provide reliable delivery estimates, occasional delays may occur due to factors outside our reasonable control.
These may include courier disruptions, customs processing, severe weather, public holidays, transportation interruptions, destination-country import procedures or incomplete delivery information.
Customers experiencing a significant delivery problem should contact us so that we can provide any available shipping or tracking information.
Lost or Undelivered Orders
If tracking indicates that an order has not been delivered within the expected timeframe, please contact Ajoke Brown Media.
We may work with the relevant courier or delivery provider to investigate the shipment before determining the appropriate resolution.
Where tracking confirms delivery but the customer cannot locate the parcel, the customer should also check with household members, reception areas, neighbours or the relevant delivery provider where appropriate.
Customs and Import Requirements
International customers are responsible for ensuring that products ordered from Ajoke Brown Media can legally be imported into their destination country.
Ajoke Brown Media is not responsible for delays resulting from customs inspections or destination-country import procedures.
Where a shipment is refused, abandoned or returned because applicable customs charges were not paid, any refund will be assessed after the item has been returned and any applicable costs have been determined.
Contact Us
For questions about an order, shipping, delivery, returns, exchanges or refunds, please contact:
Ajoke Brown Media
Website: www.ajokebrownmedia.com
Contact: Through the official Contact Us page on our website
Ajoke Brown Media is committed to providing transparent purchasing information and a reliable shopping experience for customers in Nigeria and internationally.
